How Intelligen Established a

Data Governance Framework

for a Global Medical Device Company










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Our client is the global leader in implantable hearing solutions, who have provided more than 750,000 implantable devices – more than any other company – helping people of all ages to hear and connect with life's opportunities.

Challenges


Upon launching a new platform to manage patient data, our client realised the need to establish strong data governance to protect patient information and ensure regulatory compliance within healthcare industry. 


Stringent Compliance Requirements:  As a healthcare provider, the client needed robust guidance to govern sensitive patient data and meet complex industry regulations across multiple jurisdictions.


Data Quality Issues: Inconsistent data categorisation across fragmented systems led to inefficiencies, inaccuracies, and a lack of trust in the data, limiting its utility for strategic decision-making.


Limited Data Governance Capacity and Tooling Expertise:  Building data awareness and understanding from the ground up was critical for effective data usage and decision-making.

Solutions


In partnership with our client, Intelligen delivered a targeted data governance solution addressing unique healthcare challenges. Collaborating with key stakeholders, we established governance policy and frameworks, deployed them into tooling, and enabled associated roles and responsibilities. This transformed how data is managed, accessed, and utilised across the organisation.


  • Design of data governance policies and frameworks, identifying and providing guidance on roles and responsibilities. 


  • Design of enterprise wide training modules focused on data governance, security policies, ensuring all employees understand the importance of data protection and regulations.


  • Establishment of business glossaries and data dictionaries to define key terms and ensure consistent data usage.


  • Implementation of data quality checks to monitor and maintain the integrity of patient data.


The Outcome


Intelligen’s tailored approach delivered impactful results, enabling the client to build a strong foundation for data-driven decision-making:


Enhanced Data Security:  Patient data is now secured with reduced risk of data breaches.


Increased Confidence:  Both internal stakeholders and customers have greater confidence in their data management practices.


Improved Business Efficiency:  Daily operations have become more efficient with the introduction of data governance structures and processes.


Data Awareness:  Our client has cultivated a heightened awareness of data issues across departments.


Clear Data Ownership:  Data stewards and data owners are now clearly identified, strengthening the company’s data governance framework.

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